The written commitments that apply to every broker-introduced transaction. Your client. Your brokerage. Our execution.
THE COMMITMENTS
Six commitments. In writing. Every transaction.
These commitments apply automatically from the moment a broker submits a scenario — no request needed, no fine print. We operate as mortgage managers remunerated by our funding partners — not as another broker in the chain — so protecting your client relationship and your fee position is structurally built into how we get paid.
No direct client contact
We do not contact your client directly at any stage of the transaction without your express, prior consent. All communication — scenario questions, document requests, status updates — runs through you. Where direct engagement helps (for example a complex structuring call), it happens only at your invitation and with you present or copied.
No re-marketing, ever
Your client's details are used solely to assess and execute the transaction you introduced. They are never added to our marketing lists, never re-targeted, and never approached about future transactions. If your client returns to us directly at a later date, we notify you before engaging.
Your brokerage is 100% yours
You set your own brokerage on every transaction and keep all of it. We never take a split, charge a referral fee, or ask for a share of your fee — on this deal or the next one. Your brokerage is written into the facility and paid to you at settlement, in full.
Confidential scenario handling
Scenarios are reviewed internally against panel appetite before anything leaves our desk. Your scenario is never shopped to the market without your consent, and identifying details are only shared with a panel lender once you approve the pathway.
We are never paid from your fee
As mortgage managers, we are remunerated by our funding partners within the facility structure — not by you, and not by your client. We are not another broker competing for a share of the deal. Your fee position and our remuneration are completely separate, so there is never a conflict over who gets paid what.
Fast, honest answers
If a scenario doesn't fit panel appetite, we tell you quickly — typically within 48 hours — along with what would need to change for it to work. We don't sit on deals, and we don't string brokers along.
ACCOUNTABILITY
If we fall short
If you believe any of these commitments has not been met on a transaction, raise it directly with our principal team at partnerships@getsolutions.com.au. Every concern is reviewed at principal level and responded to within two business days.
Work with a desk that protects the deal
Submit a scenario under full deal protection. Indicative pathway typically within 24–48 hours.